Privacy policy

Effective date: 1 January 2026

Elongation Official is operated by 202503065279 (003707063-H), with a registered address in Asia. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit elongationofficial.com, place an order or communicate with us.

Personal Information We Collect:

Contact information, including name, email address, telephone number, billing address and shipping address.

Order information, including products purchased, order value, transaction status, fulfilment details, returns and customer-service history.

Payment-related information. Payment processors handle complete payment-card details; we generally receive confirmation, limited card information and transaction identifiers.

Account and preference information, where account features are available.

Device and usage information, including IP address, browser, device identifiers, pages viewed, referral source, cart activity and interactions with the store.

Communications, reviews, photographs, videos and other information you choose to provide.

How We Collect Information:

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify, payment processors, advertising platforms, analytics providers, review applications, tracking applications, carriers and fulfilment partners.

How We Use Information:

Process payments, fulfil orders, arrange delivery and manage returns or refunds.

Provide customer service and communicate about orders, security or policy changes.

Operate, protect, troubleshoot and improve the store.

Detect fraud, abuse, security incidents and unlawful activity.

Comply with tax, accounting, legal and regulatory obligations.

Send marketing communications where permitted and manage opt-out requests.

Measure advertising and personalize content where consent or another lawful basis permits.

Legal Bases for Processing:

Where laws such as the UK GDPR or EU GDPR apply, we process personal information as necessary to perform a contract, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, and act on consent where consent is required. You may withdraw consent at any time without affecting processing completed before withdrawal.

How We Disclose Information:

We disclose personal information only as reasonably necessary to operate the store, fulfil orders, protect rights or comply with law. Recipients may include Shopify, payment processors, fraud-prevention providers, suppliers and fulfilment partners, carriers, customer-support providers, analytics and advertising providers, professional advisers, regulators and parties involved in a business transaction.

Suppliers and fulfilment partners receive only the information reasonably required to prepare and deliver an order, such as recipient name, delivery address, contact number and ordered items.

Cookies and Advertising Technologies:

We use necessary cookies to operate checkout, security and core store functions. With consent where required, we may also use analytics, preference and advertising cookies or pixels. You can manage available choices through the cookie banner and browser settings. Blocking necessary cookies may prevent parts of the store from working.

International Transfers:

Our company is based in Malaysia, while service providers, suppliers and fulfilment partners may process information in other countries, including the United States and countries from which orders are fulfilled. Where required, we use recognized safeguards for international transfers, such as adequacy decisions, contractual protections or other lawful transfer mechanisms.

Data Retention:

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilment, customer service, fraud prevention, dispute resolution and legal, tax and accounting requirements. Retention periods vary by record type and applicable law. We delete or anonymize information when it is no longer required, unless lawful retention is necessary.

Your Rights and Choices:

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction or objection; withdraw consent; opt out of marketing or certain targeted advertising; and complain to a data-protection authority. These rights may be subject to legal exceptions. We may request reasonable information to verify your identity before responding.

Marketing emails include an unsubscribe option. Opting out of marketing does not stop transactional messages about orders, returns, security or customer service.

Security:

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children:

The store is not intended for children, and we do not knowingly collect personal information from children. A parent or guardian may contact us to request deletion if a child has provided personal information.

Third Party Links:

The store may link to services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

Changes to This Policy:

We may update this policy to reflect changes in our practices, services or legal obligations. We will publish the revised version and update the effective date. Where required, we will provide additional notice or request consent.

Privacy Contact:

Privacy enquiries and rights requests may be sent to elongationofficial@gmail.com.