Shipping policy
Effective date: 1 January 2026
We ship internationally using tracked delivery services. Orders may be fulfilled from different regional or supplier facilities. This policy explains processing, estimated transit times, customs charges and delivery issues.
Order Processing:
Orders are normally processed within one to three business days after payment is confirmed. Business days exclude weekends and public holidays. During promotional periods, peak seasons or stock transfers, processing may take longer. We will contact you if a material delay affects your order.
Estimated Transit Times:
The estimates below begin after dispatch and are not guaranteed delivery dates.
|
Destination |
Estimated transit after dispatch |
|
United States and Canada |
7 to 10 business days |
|
United Kingdom and Europe |
7 to 12 business days |
|
Australia and New Zealand |
8 to 12 business days |
|
Asia including Japan Malaysia and Singapore |
8 to 15 business days |
|
Other destinations |
10 to 18 business days |
Remote locations, customs processing, local carrier disruption, severe weather and other events outside our reasonable control may extend these estimates. Confirm these estimates against current supplier and carrier performance before publishing them.
Tracking:
When tracking is available, we will send it to the email or phone number supplied at checkout. Tracking may require one to three business days after dispatch to begin showing movement. Separate items may arrive in different parcels and may have different tracking numbers.
Shipping Charges:
Standard tracked shipping is free where shown at checkout. Optional priority or upgraded shipping charges are displayed before payment. An upgraded shipping option may prioritize handling or use a different service, but it does not guarantee a specific delivery date unless the checkout expressly states otherwise.
Customs Duties and Taxes:
International orders may be subject to import duties, VAT, customs charges or local processing fees. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We do not control customs assessments. Refusing a parcel because of customs charges may affect refund eligibility to the extent permitted by law, but does not remove mandatory consumer rights.
Address Accuracy:
Customers must provide a complete and accurate shipping address. Contact us immediately if an address is incorrect. We will try to amend it before fulfilment, but changes cannot be guaranteed after processing begins. If a parcel is returned to sender because of an incomplete or incorrect address, we will contact you regarding any available reshipment or refund and may deduct reasonable, non-recoverable shipping costs where permitted by law.
Delayed Lost or Damaged Parcels:
Contact us if tracking has not updated for an unusual period or if the estimated delivery window has passed. We may ask you to cooperate with a carrier investigation. If a parcel is confirmed lost or damaged in transit, we will provide the remedy required by applicable law and may offer a replacement or refund.
Marked Delivered Parcels:
If tracking shows delivered but the parcel is missing, check the delivery area, household members, neighbours and the local carrier. Obtain a carrier case number or written confirmation where possible, then contact us. We will assess the claim using the available evidence rather than relying only on the delivered scan.
Contact:
Shipping enquiries: elongationofficial@gmail.com